?
Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and various Trade Assurance Services.
What are your delivery terms and carriers?
We ship via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the estimated delivery time?
Generally, it takes about one week if the goods are in stock. For non-stock items, delivery ranges from 15-30 days depending on the order quantity.
Do your products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Do you provide customization for logos and colors?
Yes, we fully support customization for both logos and product colors to meet your specific requirements.
How do you handle shipping and customs for North America?
We offer multiple solutions: standard international express for those with import experience, or a full-service route where we handle customs and taxes for direct door-to-door delivery.