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Frequently Asked Questions
1. What kind of payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, or Trade Assurance Services.
2. What are your standard terms of delivery?
Our standard delivery methods include DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
3. How long is the estimated delivery time?
Generally, it takes about one week if the goods are in stock. If the goods are not in stock, it takes 15-30 days depending on the order quantity.
4. Do the products come with a warranty?
We provide a 1-year warranty; however, wearing parts such as drill bits and screwdrivers are excluded.
5. How do you handle international customs and taxes?
If you have import experience, we ship via international express (FEDEX, DHL, UPS). If you lack experience, our company can manage customs and taxes for direct door-to-door delivery in certain regions.
6. Is there a tax-free option for specific regions?
For shipments to certain regions like the United States, orders valued under $600 typically do not incur taxes.