What information can you provide on shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or by post upon request from clients.
Do you hold ISO9001, ISO 13485, or CE approvals?
Yes, we have obtained ISO13485 system certification and CE certification. Some products are also registered with the FDA 510k.
What is the minimum order quantity? Do you provide free samples?
We generally expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders initially to test the market. We can offer free samples, but the cost of freight is not included.
Can I buy products not shown in the catalogue but similar?
Of course, just send us pictures or samples. Please note this may require a slightly longer delivery time.
Do you have stock for listed products? What are your payment terms?
Generally, we maintain stock for listed products produced monthly. For payments <= 800USD, 100% in advance. For > 800USD, 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
What materials are used for the interference screws?
Our interference screws are made from high-quality PEEK material, known for its excellent biocompatibility and mechanical properties in sports medicine.