Frequently Asked Questions
Are you a factory or trading company?
We are a Professional Manufacturer for emergency stretchers and Rehabilitation Therapy products.
Where is your factory located?
Our factory is located in Jiangsu Province, China. It is approximately a two-hour drive from Shanghai.
What are your trading terms and payment methods?
Our payment terms include a 30% T/T deposit after confirmation, with the remaining 70% balance paid against the bill of lading or via L/C. Typical lead time is 15-25 days.
How is your after-sale service?
We provide a 12-month warranty from the date of receipt. During this period, we supply free spare parts and technical guidance. Beyond the warranty, we provide parts and guidance at cost.
What quality certificates do you hold?
We hold certifications including FSC, CE, FDA, ISO9001, ISO13485, and EN1865.
What is your production capacity?
Our current production capacity for these orthopedic fixators is approximately 1000 pieces per month.