Frequently Asked Questions
Do you hold international quality certifications?
Yes, we are a fully certified company holding ISO 9001:2015 and EN ISO 13485:2016 certifications for medical device manufacturing.
What are the available shipping modes and charges?
Standard shipping is handled through DHL Express. We can also arrange other postal or courier services upon specific request from our clients.
What is the estimated delivery time for orders?
If items are in stock, delivery typically takes 15-30 days. For non-stock items, the lead time is generally 30-60 days depending on the total order quantity.
Are samples available for evaluation?
Yes, we provide samples for quality evaluation; however, these are offered at an extra price rather than free of charge.
What is your policy regarding defective goods?
In the rare event of defective goods, please provide photographic evidence for confirmation. Once verified, we will arrange a replacement for you.
What is your annual production capacity for cannulated screws?
Our facility is equipped for high-volume manufacturing, with a production capacity of approximately 100,000 pieces per year.